Shipping Policy
BUSSELTON JETTY ONLINE STORE (JETTY ONLINE STORE)
SHIPPING POLICY
Busselton Jetty Online Store (Jetty Online Store) purchases are shipped using Parcel Post or Express Post services provided by Australia Post. Busselton Jetty Inc. (Busselton Jetty, Jetty Online Store, we, us, our) takes no responsibility for delays caused by Australia Post.
JETTY ONLINE STORE PURCHASES
We aim to process all orders within 3-5 business days. During busy retail periods (e.g. Christmas or sales events) delays may occur.
Jetty Online Store purchases are sent via Australia Post or may be collected in-store. Where available, Jetty Online Store will send a tracking notification when your purchase has been posted. Where available, you can track your delivery at Australia Post's tracking page.
Our shop is located in Busselton, Western Australia, and is classed as a regional area, the estimated delivery time for standard delivery within Australia is 7 - 14 business days, but it may take up to 20 days for deliveries to other regional and remote areas.
Where you place separate orders the Items the orders will be delivered separately, and a separate delivery charge will apply to each order. Where you purchase more than one item of Items in the same order, we will aim to dispatch those items together, where practical.
DELIVERY IS ONLY WITHIN AUSTRALIA
For purchases being delivered within Australia, you may select from Parcel Post or Express Post.
Parcel Post:
See the Australia Post website for more details on services to your specific delivery area.
Any representations made regarding delivery times are estimates only.
DELIVERY OUTSIDE AUSTRALIA
Due to global shipping delays, Jetty Online Store is not shipping outside of Australia until further notice. We apologise for the inconvenience.
LOST PARCELS
If a dispatched parcel is not received within the expected timeframe, refer to the parcel tracking number supplied to review the status of the parcel. For any queries regarding lengthy delays or non-receipt of a parcel, contact us at retail@busseltonjetty.com.au.
