Busselton Jetty – Online Store Returns & Refunds Policy
This policy applies to purchases made through the Busselton Jetty online store for physical goods only.
We comply with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights you may have under the Competition and Consumer Act 2010 (Cth).
1. Change of Mind Returns
We may offer returns for change of mind, subject to the following conditions:
If approved:
Change of mind returns are not accepted for:
Customers are responsible for return shipping costs unless otherwise agreed. Please refer to our Shipping Policy for more information. As we cannot guarantee that we will receive your returned item, we recommend using a trackable shipping service and purchasing shipping insurance.
2. Faulty, Damaged or Incorrect Items
Busselton Jetty reserves the right not to offer an exchange, repair, replacement or refund where the fault is a result of misuse, or the goods are damaged after you have purchased and taken possession of it.
Under the Australian Consumer Law, you are entitled to a remedy if a product:
Where a product has a major failure, you are entitled to a refund or replacement.
For a minor failure, we may choose to repair or replace the item.
Busselton Jetty will cover reasonable return shipping costs for faulty or incorrect items.
3. Returns Process
To request a return, refund or exchange:
Items returned without prior approval may not be accepted.
4. Refunds
5. Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
6. Contact Us
For all returns and refund enquiries email: retail@busseltonjetty.com.au
